The ‘Information Technology Infrastructure Library’ is a set of rules and best practices for IT services. ITIL helps ensure that companies have stable IT departments that can survive changes in technology and business practices. The ITIL Practitioner is an expert in regularly examining and improving IT service development processes.

The ITIL system works so well because its processes are so versatile and flexible. Therefore, ITIL can be integrated into the system of any organization.

The ITIL process:

The ITIL framework has different elements that include practical guidelines for planning and improving product development processes. ITIL consists of five phases, each related to a different ITSM life cycle.

1. service strategy: It’s all about what goals you want your business to achieve and how.
2. design department: This focuses on the design of IT services, for example, documentation and policies. It will help your business adapt to any change.
3. Transition Department: This focuses on the steps between completion of IT service development and commissioning of services to users.
4. Service operation: This ITIL module ensures that a problem management process is in place to resolve any issues that may arise during routine operations.
5. Continuous Improvement Service: It is about refining and improving different aspects even after completing the project.

What is ITIL Certification?

ITIL certification is a globally accepted IT service management certification. It is made up of a series of qualifications, each of which highlights a different aspect of ITIL best practice. Certified professionals help organizations grow by using ITSM best practices to manage risk, increase productivity, and create an up-to-date IT environment. This allows the organization to save time and maintain steady growth in business.

ITIL certified professionals are in high demand and almost a necessity for businesses these days, due to the valuable skills they have and the growth they bring to an organization.

ITIL certification is divided into several levels and modules. The v3 schema has five levels:

1. ITIL Foundation

2. ITIL Intermediate

3. ITIL Management Throughout the Life Cycle (MALC)

4. ITIL Expert

5. ITIL Master

The ITIL v4 scheme has four certification levels:

1. Base: Certified experts understand the guiding principles of ITIL and the key concepts of Lean and DevOps, among other things.
2. ITIL 4 Management Professional: Candidates learn how to successfully run IT-enabled services, teams, and workflows. It is designed so that different teams in companies can work with IT professionals.
3. ITIL 4 Strategic Leader: These certified experts have a clear understanding of how IT influences business strategy.
4. Teacher: Candidates can apply different ITIL techniques in the workplace

Conclusion

ITIL certified professionals are always refining and improving their skills in accordance with the new ITIL certification schemes. This allows them to adapt to any IT infrastructure and also prepare for changes in the future. This helps companies grow steadily, even with changes in business models and technology. ITIL certification is considered a must for today’s IT professionals.